TitleAn examination of the factors that influence municipalities to report performance measures online
NameFudge, Marc (author), Holzer, Marc (chair), Riccucci, Norma (internal member), Van Ryzin, Gregg (internal member), Manoharan, Aroon (outside member), Rutgers University, Graduate School - Newark,
SubjectPublic Adm. (SPAA),
Internet in public administration,
Internet in public administration--Statistics
DescriptionCurrently, the use of information and communication technologies (ICTs) in government is growing at a frenetic pace. Consequently, governments are relying upon ICTs to increase efficiency, improve effectiveness and enhance service delivery to the public. To accomplish this goal, governments are infusing features of e-governance to improve government-to-citizen (G2C) communication (Gibson, et al., 2002). Taking full advantage of available technology, many municipal governments have begun to report their performance measures online. While the activities of governments who select to communicate performance information to the public online seems as if it would be a natural progression within contemporary public administration, evidence supporting this activity is unclear. The crystallization of e-governance and performance reporting is the focus of this study. Specifically, this research examines online performance reporting to external stakeholders, thus the primary research question is: what are the factors influencing United States municipal governments to report performance measurement data online? This research applies a mixed methodology to assess the factors that influence local governments to publish performance measurement data online. The factors studied that are expected to impact online performance reporting are socioeconomic conditions, the structure of the government and leadership characteristics. A website content analysis of the 200 most populated U.S. cities was employed to examine the municipalities that publish performance data online. To evaluate the municipalities that do report performance online, an index was constructed that assesses 30 features of the performance report. Finally, 19 semi-structured interviews with municipal managers were conducted to explore additional factors that may impact online performance reporting at the local level of government. The study reveals that a great deal of variation exists within municipal governments that actually do report performance online. At this point, online performance reports commonly provide a great deal of general information and less substantive and exhaustive details. The results of this research may be viewed as an indication that online performance reporting is a unique feature of local governments and it is a phenomenon deeply rooted within the culture of governments who aim to be responsive and transparent to the public.
NoteIncludes bibliographical references
Noteby Marc Fudge
CollectionGraduate School - Newark Electronic Theses and Dissertations
Organization NameRutgers, The State University of New Jersey
RightsThe author owns the copyright to this work.